Limitless Success Agreement 

 

I am so pleased you’ve decided to join Limitless Success. It’s great that you’ve decided to pursue the success, fulfilment, and happiness you deserve. I am looking forward to our journey together.  

 

So that you get the most out of this programme, it is important that we share an understanding of how we will work together. So, your services are provided under the terms of this agreement. 

 

This agreement sets out the legal terms that will govern my relationship with you and apply to the services I provide. The intention is that it will bring clarity to our relationship and protect both of us so please do let me know using the contact details below if there are any clauses that you do not understand or that contradict your understanding of my services. 

 

Your programme will include one or more of the following: 

• Training 

• Coaching 

• Neuro Linguistic Programming (NLP) 

• Timeline Therapy  

• Creating your future strategies 

• Kinetic Shift 

• Hypnotherapy 

And all of these elements make up my ‘services’. 

 

BACKGROUND 

You and I wish to enter into this agreement to set out the terms and conditions that will apply in respect of the services to be provided by me to you. 

 

This contract sets out: 

• your legal rights and responsibilities 

• my legal rights and responsibilities, and 

• certain key information required by law 

If you would like to speak to me about any aspect of this contract, please contact me by: 

• e-mail: leanne@leannebridges.com, or 

• telephone: 07717712156 

 

1.  Introduction 

 

1.1 If you buy services from me you agree to be legally bound by this agreement, including the details of the programme which are set out in the services description at the end or any programme or additional services which may be set out in a services description agreed between us in the future. 

 

1.2 You also agree to be legally bound by my website terms of use and my privacy policy. 

 

2. Information I give you 

 

2.1 Certain sections of this contract only apply to you and me if you are a ‘consumer’, that is if you are an individual acting for purposes which are wholly or mainly outside your business or profession. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that I must give you certain key information before a legally binding contract between you and me is made (see the summary box below). I shall give you this information in a clear and understandable way either in the main body of this contract together with the services description at the end or in any services description agreed between us in the future (“services description”). 

 

I shall give you information on: 

 

the main characteristics of the services you are buying 

who I am, where I am based and how you can contact me 

the price of the services 

the arrangements for payment, carrying out the services and the time by which I shall carry out the services 

how to exercise your right to cancel the contract in the cooling off period if you are a consumer 

 

3. Ordering services from me 

 

3.1 The contract between us will commence on purchase date and will continue unless and until it expires or is terminated by either of us in accordance with clause 12. 

 

3.2 Each services description is a separate contract incorporating the terms of this agreement. 

 

3.3 I shall only enter into a legally binding contract to provide services when a written services description has been agreed by you and me.

 

4. Carrying out the services 

 

4.1 If you are a consumer you have protection under consumer rights legislation, including that the services must be carried out with reasonable care and skill. 

 

4.2 I shall carry out the services within the time period which is set out in the relevant services description. 

 

4.3 Your programme must be completed in the timeframe specified in the relevant services description or it expires.  

 

4.4 If personal coaching is included in your programme and you fail to turn up, you will be deemed to have taken the session and you will not be able to reschedule it or entitled to any compensation for missing it. In exceptional circumstances, with prior notice and at the total discretion of Leanne Bridges sessions may be rearranged.  

 

4.5 Group and personal coaching usually take place remotely via Zoom or any other means of communication agreed with you in advance.  

 

4.6 My services might be affected by events beyond my reasonable control. If so, there might be a delay before I can restart the services. I shall make reasonable efforts to limit the effect of any of those events, I shall keep you informed of the circumstances and I shall try to restart the services as soon as those events have been fixed. Examples of events which might be beyond my reasonable control include illness, IT issues and problems with internet connectivity or if you change the services you require from me and I have to do extra preparation. 

 

5. Your responsibilities 

 

5.1 You will pay the price for the services in accordance with the relevant services description. 

 

5.2 Some of the techniques in the programme are not suitable if you have a medical condition. Details are provided where this applies. You accept that it is your responsibility to comply with the instructions and refrain from techniques where advised.  

 

5.3 You and I shall agree a method of communicating with each and adhere to that method. 

 

5.4 My services do not include counselling or therapy. They may involve all areas of your life. You acknowledge that deciding how to handle any issues which may arise, the choices you make in relation to them and whether or not you follow through on any agreed action is exclusively your responsibility. For this reason, although I fully expect great results to come from your programme, I cannot guarantee any specific outcomes or that all clients will achieve the same results. The results are entirely dependent on your commitment and the effort you put into the programme and the actions we agree.  

 

5.5 My role is to offer you information, guidance and accountability and help you make positive changes to make progress towards your goals. The information I provide to you is not medical advice and is not intended to take the place of seeing licensed health professionals.  

 

5.6 My services do not treat mental disorders and are not a substitute for counselling, mental health care or medical treatment of any kind. By entering into this agreement you confirm that you will not use my services in place of any form of counselling or medical treatment.  

 

5.7 If you are currently receiving treatment from a doctor or other healthcare professional or have a medical condition, by entering into this agreement you confirm that you have consulted with this person regarding the advisability of working with me and that this person is aware of and supports your decision to proceed with the programme described in the relevant services description. 

 

5.8 You will keep me informed of any changes to your medical health or personal circumstances. 

 

5.9 Neuro Linguistic Programming (NLP), Timeline Therapy, Kinetic Shift and Hypnotherapy – Your programme may involve some or all of these techniques. I have been trained and certified in NLP, Timeline Therapy, Kinetic Shift and Hypnotherapy by the following organisations – The American Board of Neuro-Linguistic Programming, The Time Line Therapy Association, The American Board of Hypnotherapy and UK Hypnosis Academy [These techniques are not licensed or regulated by a government body; they are self-regulated].

 

5.10 I am not a medical doctor, or a trained psychiatrist or psychologist. 

 

5.11 If you have personal coaching included in your programme, before and after our sessions, I may assign you some specific tasks to do which may take several days or weeks to complete. If you are assigned such tasks they are a fundamental part of your coaching and you must complete them. 

 

6. Charges and payment 

 

6.1 The price for the services is set out in the relevant services description. 

 

6.2 The relevant services description will state if there is a payment plan. If there is a payment plan and you fail to make a payment on the due date then I shall invoice you immediately for the whole of the outstanding balance and payment for that invoice will be due by return. 

 

6.3 The fees are non-refundable except for: 

 

6.3.1 if you are a consumer, your right to a ‘cooling off’ period, as described below; 

 

6.3.2 where I cancel a programme (other than under 12.2 below) you are entitled to a partial refund for sessions which you have paid for in advance and which you have not received.  

 

In all other circumstances I am not able to refund to you any of the payments you have made, even where you do not complete the programme, as payment is for the programme as a whole, not individual eleents. This is a reflection of the amount of preparation I need to put into the programme to make it most effective for you and the amount of time I shall dedicate and set aside for preparing for and attending our sessions together. This policy also helps you with your own accountability and commitment to improving your life through my services. 

 

In view of my clear no-refund policy, I do not tolerate any type of chargeback threat or actual chargeback from your credit or debit card company. In the event that a chargeback is placed on a purchase or I receive a chargeback threat during or after your purchase, or after the end of the cooling off period if you are a consumer, I reserve the right to report the incident to credit reporting agencies or to any other entity for inclusion in any chargeback database or for listing as non-payment on your account which could have a negative impact on your credit rating. 

 

6.4 Payment is via direct transfer to my bank account. 

 

7. Cooling off period for consumers 

 

7.1 If you are a consumer, you have the right to cancel this contract within 14 days of signing up without giving any reason. 

 

7.2 The cancellation period will expire 14 days after the date of the contract. 

 

7.3 However, if you confirm to me you wish me to start to provide the services during the 14 day cancellation period then you lose your right to cancel. At this point my refund policy set out in clause 6.3 will apply.  

 

7.4 If you cancel this contract in accordance with the cooling off period in clause 7.1, I shall reimburse to you all payments received from you promptly and using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. 

 

8. Intellectual property 

 

If I provide you with any materials, whether digital or printed, any intellectual property in those materials belongs to me and unless I agree otherwise you can only use those materials for your own personal use and you may not share them with third parties. If you are found to be in breach of this legal action will be taken. 

 

9. How I may use your personal information 

 

9.1 I shall use the personal information you give to me to:  

 

9.1.1 provide the services;  

9.1.2 process your payment for the services; and  

9.1.3 inform you about any similar products and services that I provide (though you may stop receiving this information at any time by contacting me).  

 

9.2 I shall not give your personal information to any third party unless you agree to it. 

 

10. Confidential information 

 

10.1 All information shared by you will be kept strictly confidential, except when releasing such information is required by law and/or where I consider it necessary to do so because of concerns of risk to yourself or others.  

 

10.2 Where you participate in any group sessions, for example as part of a group programme, you agree to keep strictly confidential any information shared by participants in those group sessions and not to share it with any third parties. You will not use the confidential information of any participant of a group session for your own benefit except with the explicit consent of that participant. 

 

10.3 The obligations in clauses 10.1 and 10.2 will not apply to information which: 

 

10.3.1 has ceased to be confidential through no fault of either party;  

10.3.2 was already in the possession of the recipient before being disclosed by the other party; or 

10.3.3 has been lawfully received from a third party who did not acquire it in confidence. 

 

10.4 Your and my confidentiality obligations under this clause will continue after termination of this agreement. 

 

11 Resolving problems 

 

11.1 In the unlikely event that there is a problem with the services, please contact me as soon as possible and give me a reasonable opportunity to sort out any problems with you and reach a positive outcome. 

 

11.2 I may at my option vary or re-perform the services if there is a problem and the terms of this agreement will apply to any re-performed services. 

 

11.3 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law. 

 

12 End of the contract 

 

12.1 If a services description specifies a length of time for services to be provided then subject to clause 12.2 below, the services will terminate at the end of that timeframe 

 

12.2 If I provide services to you on an ongoing basis and the relevant services description does not specify a timeframe then either you or I may terminate the services by one month’s written notice to each other. 

 

12.3 Either you or I may terminate the services and this contract immediately if: 

 

12.3.1 the other party commits any material breach of the terms of this contract or a services description and, in the case of a breach capable of being resolved, the breach is not resolved within 30 days of a written request to do so. The written request must expressly refer to this clause and state that the services and this contract will be terminated if the breach is not resolved; or 

 

12.3.2 the other party commits or threatens to commit or is threatened with any act of insolvency under the Insolvency Act 1986. 

 

12.4 If I decide in my absolute discretion that we are not a good fit for each other, I may terminate this contract immediately on notice, in which case I shall give you a partial refund for any elements of the services which you have paid for in advance and which you have not received. 

 

12.5 If this contract is ended it will not affect my right to receive any money which you owe to me under this contract and it will not operate to affect any provisions that expressly or by implication survive termination. 

 

13. Limit on my responsibility to you 

 

13.1 Except for any legal responsibility that I cannot exclude in law (such as for death or personal injury), I am not legally responsible for any: 

 

13.1.1 losses that: 

 

(a) were not foreseeable to you and me when the contract was formed 

(b) were not caused by any breach of these terms on my part 

 

13.1.2 business losses, including loss of business, loss of profits, loss of management time and loss of business opportunity. 

 

13.2 My total liability to you is limited to the amount of fees paid by you for the services. 

 

14. Disputes 

 

14.1 I shall try to resolve any disputes with you quickly and efficiently. 

 

14.2 If we cannot resolve a dispute using my internal complaint handling procedure and either of us want to take court proceedings, the courts of England and Wales have exclusive jurisdiction in relation to this contract. 

 

14.3 The contract and any disputes or claims arising out of or in connection with it or its subject matter or formation (including and without limitation non-contractual disputes or claims) are governed by and construed in accordance with the laws of England.

 

14.4 The parties irrevocably agree that the courts of England have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the Contract or its subject matter or formation (including without limitation non contractual disputes or claims)

 

14.5 In the event of a dispute between us, you and I agree not to engage in any conduct or communications, including on social media, designed to disparage my or your website, products and services. 

 

15. Entire agreement 

 

These terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, assurance or warranty given by or on behalf of me which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.  

 

16. Third party rights 

 

16.1 No one other than a party to this contract has any right to enforce any term of this contract. 

 

 

Schedule One 

Services Description 

 

 

Limitless Success

 

Description:  

6x Group Coaching Sessions  

Complete Mindset Course   

Online Community (3 months)  

1 x Personal Coaching Sessions 

Duration 60 - 75 minutes each 

 

 

For the above two services we will agree a mutually convenient time. You should note that my working hours for one-to-one work are Monday to Friday 9am to 5pm. Bookings are made subject to availability 

 

Fees: £1,097 

Or  

3 monthly payments of £357 

Or 

12 montly payments of £97 

 

Payment Method: You will pay via stripe or paypal and recurring payments will be taken in this way 

 

Timetable: You will be issued with the sign in for the online learning on the date advised when purchasing. Personal coaching sessions must be taken within the duration of your programme and are not transferable.